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Last updated: May 6, 2026
Welcome to Jhiku. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services, place orders, or contact us.
Please read this Privacy Policy carefully. By using our services, you consent to the practices described in this policy.
We collect information that you provide directly to us, including:
Personal Information:
Full name
Phone number(s)
Email address (if provided)
Delivery address
Location details
Order Information:
Products you purchase
Order history
Payment method preferences
Delivery instructions
Communication Information:
Phone call records (for order processing)
WhatsApp messages
TikTok messages
Email correspondence
Customer support inquiries
Technical Information (when you visit our online platforms):
Device information
IP address
Browser type
Pages visited
Time and date of access
We use the information we collect to:
Process and fullfill your orders
Communicate with you about your orders, delivery, and status
Respond to your inquiries and customer service requests
Confirm delivery addresses and contact details
Send order confirmations and delivery updates via call or message
Improve our products and services based on customer feedback
Maintain records of purchases for warranty purposes
Prevent fraud and ensure secure transactions
Comply with legal obligations
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers:
We may share your information with delivery partners and logistics companies to ensure your order reaches you. These parties are contractually obligated to protect your information and use it only for delivery purposes.
Legal Requirements:
We may disclose your information if required by law, regulation, legal process, or governmental request.
Business Transfers:
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Protection of Rights:
We may disclose information when necessary to protect the rights, property, or safety of Jhiku, our customers, or others.
We implement appropriate technical and organizational measures to protect your personal information:
Order information is stored securely
Access to customer data is limited to authorized personnel
Phone numbers and addresses are used only for order fullfillment
We do not store payment card details online
However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
By providing your phone number to Jhiku, you agree that:
We may call or message you regarding your orders, delivery, and customer support
We may send order confirmations and delivery updates via SMS or WhatsApp
You can opt out of marketing messages by informing us directly
Standard message and data rates may apply based on your mobile carrier
For order-related communications, you cannot opt out as these are necessary for service delivery.
You have the right to:
Access the personal information we hold about you
Correct inaccurate or incomplete information
Request deletion of your personal information (subject to legal obligations)
Opt out of marketing communications
Withdraw consent for certain data processing activities
To exercise these rights, please contact us using the information provided below.
When you visit our online platforms, we may use cookies and similar tracking technologies to:
Remember your preferences and settings
Understand how you interact with our content
Improve your experience
Analyze website traffic
You can control cookies through your browser settings. Disabling cookies may affect some functionality.
We retain your personal information only as long as necessary to:
Fullfill the purposes outlined in this Privacy Policy
Comply with legal obligations
Resolve disputes
Enforce our agreements
Order records are typically kept for 1-2 years for warranty and customer support purposes.
Warranty Records:
For products with warranty (SanDisk memory cards - 5 years, JBL speakers - 6 months), we may keep purchase records for the duration of the warranty period to verify claims.
Delivery Information:
Address and phone number data is shared only with delivery partners and is used solely for delivering your order. Delivery partners are required to delete this information after successful delivery.
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete it.
Our communications may contain links to third-party websites or services (such as TikTok). We are not responsible for the privacy practices or content of these third parties. We encourage you to read their privacy policies.
Jhiku operates in compliance with the laws of Nepal. Your information is processed and stored in accordance with applicable Nepali regulations.
We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting on this page with an updated "Last updated" date.
We encourage you to review this Privacy Policy periodically. Your continued use of our services after any changes constitutes acceptance of the updated policy.
If you have any questions about this Privacy Policy, wish to access or correct your information, or have concerns about your privacy, please contact us:
Phone: 981-3821252 / +977 984-8864762
Email: jhiku2026@gmail.com
TikTok: @jhiku
Address: Kapoor Garden, Pepsicola, Kathmandu, Nepal, 44600
By using the services of Jhiku — whether by phone order, message, or any other means — you acknowledge that you have read, understood, and agree to this Privacy Policy.