Frequently Asked Questions and Help Center | Jhiku
We accept cash on delivery (COD), bank transfer, Esewa, Khalti, and credit/debit cards through our payment partner. All online payments are securely processed.
Currently we specialize in sales of electronics and accessories. For repairs, we recommend authorized service centers. However, we can help diagnose issues and guide you to reliable repair shops.
Check your device manual for maximum supported capacity and speed class requirements. Our team can help you choose — call us with your device model for expert advice.
Our JBL BOOMBOX 900 features IPX4 water resistance, which means it can handle splashes and light rain but should not be submerged. Please check product specifications for exact water resistance ratings.
Yes, we offer special pricing for bulk orders, businesses, and resellers. Contact us at 984-8864762 with your requirements for a customized quote.
Once your order is shipped, we will share tracking information via SMS or WhatsApp. You can also contact our customer support at 984-8864762 for order updates.
Yes, cash on delivery is available for orders within the Kathmandu Valley and select major cities. COD orders require verification before dispatch. A small COD fee may apply.
We offer 7-day returns on defective or damaged products. Items must be unused and in original packaging. Please contact us within 48 hours of delivery if you receive a defective item. Return shipping costs are covered for defective items.